When should I expect my delivery?
Your duck should arrive in 7 to 10 business days or less. It varies depending on the delivery destination.
Where do you deliver?
We ship everywhere - except Alaska and Hawaii.
How do I track my order?
Once your order ships, you'll receive an e-mail with tracking information.
How will my duck be shipped?
Your duck is shipped in a top notch, eco-friendly refrigerated box that's also reusable. It's packed with plenty of dry ice to ensure it arrives safe and frozen on your doorstep. The duck is air chilled and then cryovac-sealed to lock in freshness, texture, and flavor.
Do you ship to PO Boxes?
Unfortunately, we cannot ship to PO boxes or A.P.O. and F.P.O. address.
How much is shipping?
Shipping is always $12.99 for orders that include duck breast. Shipping is $3.99 for orders that don’t include duck breast.
What’s the return policy?
Due to the perishable nature of our products, we do not accept returns or offer refunds. However, if you have an issue with your order please contact our customer service team at either firstname.lastname@example.org or by phone at 314-325-4831 and we will work with you to make things right. If there is damage to your shipping box when it arrives, please take photo before opening it.
Do I need to be home to receive my shipment?
Nope. You don't have to sign for your duck. And your shipment will stay cold for hours after it arrives. Once your duck is confirmed as delivered by a shipping carrier, it's your responsibility to retrieve it. Unpack your duck and put it in the freezer or fridge as soon as you can.
Can I cancel my order?
Shipping perishable products requires complicated logistics and extra care. Thus, order cancellations will be handled on a case by case basis. Orders can not be canceled once a customer receives a shipping confirmation number.
Where are your ducks raised?
We source our ducks directly from farms in French Canada and the US. Great products come from healthy ducks. The ducks’ welfare is the foundation of our partnerships with farmers. Together, we are committed to supporting responsible and sustainable farming practices. While we only offer duck breast products, our farmers value the entire duck from head to toe.
I still have questions. What should I do?
Please contact us by email ASAP: email@example.com. We strive to not only deliver an incredible product but also an incredible customer experience. We strive to make you love duck as much as we do.
I’ve never cooked Moulard duck breast before. Can you help?
We are here to help! We always say, if you can cook a steak, you can cook DUCKCHAR. Feel free to email us with any questions regarding preparation, recipes or cooking methods. For inspiration, check out our Moulard duck recipes >.
How do I thaw DUCKCHAR?
It's important to thaw DUCKCHAR at a safe temperature. It can be done properly in the fridge or a cold water bath. Find detailed instructions here >
Is DUCKCHAR available in stores?
DUCKCHAR is currently available in a number of stores in St. Louis, MO. Additionally, we regularly provide DUCKCHAR at various events including farmers’ markets and food festivals. Sign up for our newsletter here to stay in the know!